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Executive Summary

While the concept of cloud computing may have originated in the 1960s, it was not until the late 1990s that the Internet offered significant bandwidth and SalesForce.com pioneered the idea of delivering enterprise applications over a website. By 2009, greater awareness for cloud computing was achieved when Microsoft and Google began offering browser-based enterprise applications.

However, IT departments still had concerns about data security in the cloud, as well as cloud network performance – despite the recognized benefits of expense control, agility and flexibility.

In 2011, networking giant Cisco developed reference services architecture standards for Unified Communications, TelePresence, and Contact Center applications running in the cloud.

Shortly thereafter, in March 2012, TeleSpace was co-founded by telecommunications and networking industry veterans with nearly 50 years’ combined experience. They had designed and deployed of some of the world’s largest private telecommunications systems, as well as data centers and integrated workspaces supporting large enterprises and the public sector.

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Leveraging best practices and a team of experts, TeleSpace built the secure, high-quality cloud network that organizations were demanding for a seamless, integrated experience across voice, video and contact centers.  With Cisco Powered Cloud Services as its core business, TeleSpace brought the entire Cisco cloud vision and strategy to life. And by June 2013, the company was awarded the rare Cisco Master Cloud and Managed Services Provider certification.

Today, TeleSpace is one of the few cloud providers delivering cloud service subscriptions for business-class voice, high-definition business video and contact centers worldwide – and one of the key reasons is the strength of its Quad Core Network. This world-class network was designed using Cisco reference architectures and then bolstered with state-of-the-art security, geo-redundancy, dual auto recovery, scalability, and carrier-neutral access.

Equally important is TeleSpace’s commitment to Service Operations quality, process, and efficiency. Certified technical engineers in the TeleSpace Network Operations Center (NOC) monitor carriers and the TeleSpace data centers 24 hours a day, 365 days a year. And customer tickets are triaged upon receipt, ensuring all customers receive the level of care they require when facing a critical issue. Best of all, TeleSpace support operations are backed by one of the industry’s most aggressive service level agreements, including 99.99% service and infrastructure uptime guarantees.

TeleSpace also has earned a strong reputation for its innovative style. As the industry’s first to consolidate best-in-class, complex contact center applications into a simplified cloud environment and subscription service, TeleSpace continues to emphasize meaningful solutions for real customer situations and needs.