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TeleSpace Service Operations provides expert support to help you quickly resolve any system or account issue, and ensure maximum performance and uptime of your TeleSpace Cloud Services.
Our commitment begins with a promise to strive to deliver the most responsive customer service in the industry. To that end, our support operations are backed by one of the industry’s most aggressive service level agreements, which includes 99.99% service and infrastructure uptime guarantees. And TeleSpace provides one of the industry’s fastest resolution rates. Customer tickets are triaged upon receipt, ensuring all customers receive the level of care they require when facing a critical issue.
- World-class support with rapid response on all tickets
- Phones answered 24/7/365 by service personnel at geo-redundant locations in the USA
- Certified technical engineers with expertise in every component of the TeleSpace Cloud Services and our Quad Core Network
Your post-implementation experience with us includes support for making the transition to TeleSpace Cloud Services as smooth as possible.
- Learning best practices that can streamline issue resolution
- Understanding how to manage and maximize the value of TeleSpace Cloud Services and TeleSpace Professional Services
- Gaining specific recommendations for optimizing features and functionality of TeleSpace Cloud Services
Please see our FAQ page for more detailed information.