Deciding Between Public Cloud and Managed Services

Deciding Between Public Cloud and Managed Services
By Philip T. Kiser, CEO, TeleSpace

For many businesses, the value that cloud technology can bring to their organization is clear and compelling. When the decision to move to cloud may become less clear is deciding whether to use a public cloud service or a managed on-premise service. Both offer a viable solution to bringing additional capacity and services into your organization; so how do you know which solution is best for your business?

A managed cloud can provide you reliable enterprise-class service. You can expect a high level of availability, reliability and performance. Many businesses also like the fact that a managed service is implemented in their own data center.

Public cloud services, in contrast, range in capabilities. Some providers offer commodity-class public cloud services. These services have the advantage of low pricing but offer only best-effort performance typically with no associated SLAs. At the other end of the spectrum, some public cloud providers provide carrier-class services. These services exceed the capabilities you can implement in your own data center.

At first, it may seem counter-intuitive that a public cloud provider could offer a more reliable service than what can be implemented in your on-premise data center. However, at TeleSpace, that’s exactly what we offer. We begin with Cisco Powered services and build our collaboration services on validated Cisco architectures. As a certified provider, we continually meet strict certification qualifications while each of our services pass a rigorous third-party audit to verify that we deliver as promised.

From this foundation, TeleSpace’s carrier-class architecture assures the highest reliability and availability of services. We also address such factors as power source and network redundancy to protect operations from potential power outages or catastrophic events. As a provider, TeleSpace is able to achieve a level of availability that its customers simply cannot afford to implement in their own data center.

In “Carrier-Class Cloud,” Xander Uyleman from Cisco describes how organizations can evaluate the value of carrier-class availability to their organization. The price tag on cloud services has to take downtime into account. For a contact center, downtime can result in lost revenues. Thus, enterprise-class or even carrier-class services will provide a lower overall cost when the potential losses associated with commodity-class services are taken into account. By contrast, if the phones go down in a manufacturing facility, the result will be inconvenient but not shut operations down. In this instance, a managed service might provide a superior ROI.

To give you the most flexibility, TeleSpace offers both managed and public cloud services so you can select the right service with the right level of availability for your needs. TeleSpace also offers value in the level of customization and integration it provides whether a service is managed or public. For example, TeleSpace offers custom Google integration, CRM, as well as a complete collaboration cloud service with voice, video and contact center capabilities.
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