Danny Rettele is the VP of Operations at TeleSpace, where his team ensures excellence in the customer experience. They conduct a post-sales internal service assurance session that carefully clarifies the customer’s expectations, sets milestones, and kicks off the process of onboarding, project management, ongoing care, and dashboard reporting. His team also keeps a pulse on customers’ diverse and dynamic needs, which enables idea generation for new TeleSpace services and ways to improve the quality of experience.
With 20+ years’ experience in network design, implementation, and customer service, Rettele started his career as a network and server administrator with Commercial Metals Company. He quickly advanced to lead teams that architected and deployed a global network infrastructure with data center relocations across 300 sites in Europe, Asia Pacific, and North America.
Rettele holds a bachelor’s degree in computer science from Texas State University. He also has Cisco CCNA, ITIL, and PMP certifications.