TeleSpace obtains Cisco Customer Journey (CJP) Service Provider Specialization
(AUSTIN, Texas) – January 9, 2019 TeleSpace obtains Cisco Customer Journey Platform (CJP) certification. TeleSpace can provide the Call Control, SIP trunking and Professional services to successfully deploy a Cisco CJP environment with the highest call quality available and a single support phone number to service the cloud environment.
The Customer Journey Platform (CJP) gives our customer control over every incoming and outgoing interaction from a central point, regardless of organization, technology, or location. CJP knows which agents, teams, sites, and partners are available at any given time and sends each interaction to the agent with the best performance record for handling it. Collaboration capabilities for agents to engage peers inside and outside the contact center improve your end customer’s experience and optimizes the customer journey during every interaction.